FAQ

Let’s be transparent here. We want to reach a larger audience for our band, The Parallax. In order to achieve that, we felt the branching into other industries has the potential to open up new avenues of opportunity. This means we get to work with people striving in their respective craft outside of the music industry, as well as musicians of other genres. Working in collaboration with a wide variety of artists/creatives allows us to construct attractive clothing designs.

We then want to be able to pay it forward by promoting the works of other musicians, artists, performers and creatives via a consistently running blog which highlights recent work. Join us as we strive to create an open minded lifestyle.  

Sure, you could look at it that way. We are selling these products at our shows along with our actual band merch, but the idea is to stray away from the term "band merch".

We're all guilty of not paying attention to a band's merch table if we are unfamiliar with their music, or just simply not a fan.

If you like a shirt and think it looks cool and fits well, then you should be able to get it without any other subjection, as you would when you walk into a store. 

Blogs are a great way to keep our online presence interesting rather than a bunch of pictures on social media (although let’s face it, we do that too). We are able to post about hard working musicians/creatives/etc. The more these blogs are shared, it creates a larger potential audience for not only our clothing brand, but for the subject (and future subjects) of the blog. Therefore we encourage sharing our blog posts if you enjoy what you see/hear, as we attempt to make it beneficial for as many people as possible!  

This is great! We are always looking to add to our potential list of collaborators, whether it be artists, musicians, or anything creative. Please e-mail contact@theparallaxsupplyco.com with the subject "Let's Collab!". Serious inquiries will justify a response. 

We ship from the Greater Toronto Area, Ontario, Canada via Canada Post for all of our orders.

Yes! We are happy to ship our products anywhere in the world so long as Canada Post will ship there. We are not, however, responsible for any customs/duties. 

Orders are shipped within 1-2 business days depending when the order is received. You will be notified when it has shipped. Domestic orders should take 7-10 business days. International orders can take anywhere from 1 to 6 weeks depending on the location. 

Due to the pandemic there have been delays in transit by the postal services. It’s unfortunate, but it is out of our hands. We ask you to please be patient, and to consider selecting a shipping option with tracking for peace of mind. 

We have it set up so that Canada Post estimates an accurate shipping cost, assuring that you are not paying more than you should in shipping. Should you wish to track your package, please select the option where tracking is available. This may result in a higher shipping charge. 

As we are just starting out, most of the apparel is limited. We can’t make the guarantee that we will still have that size, colour, etc available.

We will either refund damaged product or send a replacement if available. Photographic proof is required. Please email contact@theparallaxsupplyco.com with any concerns.

Please email contact@theparallaxsupplyco.com with the order number and we will do what we can to accommodate you! 

It depends on the deal we have going with the people we are collaborating with. Future collabs may be an absolute limited edition product. However, if the demand is extremely high we may reprint or create a slightly different second edition to accommodate everyone - this may include gathering a pre-order to feel out the demand.

There are size charts on each of the individual product pages! Some designs may fit different than others so please double check before ordering! Fitted shirts can sometimes be slightly tighter than what you are used to. We want you to be comfortable!

The most efficient way to contact us is via e-mail: contact@theparallaxsupplyco.com

 However, feel free to message us on Facebook as well (www.facebook.com/theparallaxsupplyco)

 As this is a very small operation please be patient while we get through all the e-mails!